FAQ + Website Design and Development Process

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FAQ + Website Design and Development Process.


1. Discovery

After the initial contact, 50% deposit and contract review, we chat either on the phone or via email and get to know your business and what you would like to achieve with your website, any special functionality or features you would like, and the overall style and branding of your business


2. Design

Using all of the information you have provided we work on and provide design mockups with different variations for color/graphics/etc. and present these to you for your review and feedback.

3. Development

At this point a payment of 25% is due. This step includes all the coding, programming, and all that other technical stuff. During this phase we will be coding the design to responsive HTML & CSS and actually building the website. This is typically the longest stage of the whole process.

You will be able to test and troubleshoot the various features and functions of the site, as well as fine-tune the overall design.


4. Delivery

Once the final payment is received, the new site is uploaded to your hosting account/shopping cart and can be launched if you are ready. Finalized design files for business cards, banners, or other graphics are also delivered at this time.

Frequently Asked Questions

How do I book my project?

If you’re ready to move forward and reserve a spot on our schedule, You can call us or mail us to confirm the booking. When we start your project, we will send you the contract for your review and signature, as well as an invoice for 50% of your project cost. We recommend you first view our web design portfolio and then contact us if you would like to get started.

How much does a website design cost ?

The cost of a website can vary depending on various factors, just like the cost of a house may vary. Though our website projects generally start in the $300 range for basic business sites and range upward depending on your unique needs.

How long it takes to complete the website ?

The time frame for custom sites varies depending on the scope of the project, how much information is readily available by you when we start, and how available you are to answer emails and provide information & feedback. You should generally allow 2 weeks to 1 months for your project to be completed.

Will I be able to update my site on my own ?

We always do what we can to enable clients to be able to update their sites on their own. Sometimes, depending on the complexity of a website, it’s not always possible for a client to update everything themselves. For e-commerce sites, you will at the very least be able to add/manage products from within your admin.

You do not need to know HTML or buy any special software to do the basic operations of your site (i.e. adding/editing products, managing orders, etc.) We recommend getting on a monthly support plan to provide priority support and updates for at least the first 6 months after launching your site.

Will there be other fees after the design is done?

Unless you are on one of our monthly support or marketing/SEO plans, there are no additional/ongoing fees from us after the project is complete. The ongoing fees you will have in general for running a website will be for your web hosting & shopping cart, merchant account, and any apps/add-ons you opt to use. Those fees vary depending on which cart and web host you have chosen.

What kind of businesses do you work with?

We work with a broad range of company types [small start-ups, large corporations, nonprofits, B2B, B2C and more] across many business industries [technology, food, apparel, health + beauty, camps, travel, finance, arts, fair trade, and more.]

Over the years, we’ve helped businesses improve customer service, market their products, and attract customers. Functionality requests range from basic to advanced. Our team takes the time to get to know your industry, organization, and competitors to ensure your site supports all of your goals.

Who will I work with during the project?

This is a great question to ask and you should ask it of any web design and development firm you are considering. Many firms will farm out work to freelancers or interns. Some firms give little or no access to client’s who want to speak directly with their designers or developers. Our clients work directly with our tight knit crew of 5. Who that will be depends on your project needs and what stage of the process you are in during the project.

What platform do you build your websites on?

We build all of our websites on the open-source Content Management System (CMS)

Can you help me write content for my website?

Yes. We include copy writing and editing in all of our proposals. We also build your sitemap and help structure the foundation of your website in the planning stages.

Can you help me source photos for my website?

Yes. We will help you source stock photos from sites such as www.crestock.com and www.istock.com. We also have photographers and videographers available to produce custom photography and videos for your website

Do I own my website?

YES! Everything that we build will be 100% owned by you. Most of our clients stay with us for the life of the website. Our team is just irresistible that way. But if for any reason you decide you want to take your site to another hosting service and get another company to service the site, we will happily assist you in making the transition as effortlessly and efficiently as possible. The website is yours after all, and we want you to take it wherever you go.

Where is my website hosted ?

All websites that We created must live in our servers. However, if at any time you wish to move to a new web firm + web host, we will package up your site at no cost to send to the new firm. Though at that time, we will no longer be able to support your site. The company we use for web hosting is a datacenter called Green Geeks. We are housed in the Chicago Data Center. On top of that Eternity Web also has a 3rd party 24/7/365 security and monitoring team, so even when we are all sleeping, your server is being watched over.

How is my website backed up?

We backs up all of our client’s websites daily, weekly and monthly on rotation to a 3rd party secure server out of the location of our web server. Our CMS we use called MODX also includes version control that saves a restore point of a page every time it is saved. If a site is needed to be fully restored, there is no cost to the client.

Will you provide a full copy/backup of our site if requested?

Yes and at no cost! You 100% own everything that we creates for you and if requested we will provide a one-time full backup of your website. If additional backups are needed there is a minimal cost of generally $20 for 30 minutes of labor.

Call Us Directly @ (+94) 81 381 92 24 or (+94) 77 844 74 74 For Quick Quote...

Call Us Directly @
(+94) 81 381 92 24 or (+94) 77 844 74 74 For Quick Quote...

Call Us Directly @
(+94) 81 381 92 24
(+94) 77 844 74 74 For Quick Quote...


Office Phone:
(+94) 81 381 92 24
(+94) 77 844 74 74

Office Address:
129 New Digana Rd, Nattarampotha, Kundasale, Kandy, SL

eMail Address:

[email protected]